{"xsrfToken":"6e4e117996c9faa98bbd0bef912559d7be05ce86_lout","branding":{"id":"4","key":"sde","name":"Service Desk eAuthority","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Desk","sharedPortalName":"Help Desk","userInitialAnnouncementHeader":"Important Contact Information Update","userInitialAnnouncementMessageWiki":"<p>Dear Customers,</p>\n<p>We are pleased to inform you that we have added a new channel of communication for Support.<br> From now on, you will be able to reach us through WhatsApp:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>To chat with an Alkym representative, use +54 9 3513044455.</li>\n <li>For assistance with eAuthority, get in touch with our staff at +54 9 3515312663.</li>\n</ul>\n<p>Please, bear in mind that this service is provided only during business hours and that it will not be available on weekends or for AOG situations.</p>\n<p>Remember that you can call us at +54 351 7000206 for general inquiries during our regular business hours.</p>\n<p>For <b>emergencies or assistance outside our working hours</b>, please use +54 9 351 3044455.</p>\n<p>Your convenience and satisfaction remain our top priority.</p>\n<p>Thank you for your attention.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Desk","sharedPortalName":"Help Desk","announcementHeader":"Important Contact Information Update","announcementMessage":"Dear Customers,\n\nWe are pleased to inform you that we have added a new channel of communication for Support.\nFrom now on, you will be able to reach us through WhatsApp:\n- To chat with an Alkym representative, use +54 9 3513044455. \n- For assistance with eAuthority, get in touch with our staff at +54 9 3515312663. \n\nPlease, bear in mind that this service is provided only during business hours and that it will not be available on weekends or for AOG situations.\n\nRemember that you can call us at +54 351 7000206 for general inquiries during our regular business hours.\n\nFor *emergencies or assistance outside our working hours*, please use +54 9 351 3044455.\n\nYour convenience and satisfaction remain our top priority.\n\nThank you for your attention.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d1e972b9-3155-4340-9192-cdd5366151a8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNDY3NWFkYy0zM2VhLTQwNzAtYjIwNy0yMTA0MTYwMThhMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxZTk3MmI5LTMxNTUtNDM0MC05MTkyLWNkZDUzNjYxNTFhOCI6WyJyZWFkIl19LCJleHAiOjE3NDc4NDg3OTYsIm5iZiI6MTc0Nzg0ODE5Nn0.AxBSlF0Mo-dtAw6iS2VJNrRw2p55tbEmwc0fSurh5WM&client=14675adc-33ea-4070-b207-210416018a34&height=300&mode=fit","bannerMediaApiFileId":"d1e972b9-3155-4340-9192-cdd5366151a8","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"4","key":"sde","projectId":10107,"serviceDeskId":4,"name":"Service Desk eAuthority","description":"<p>Welcome! You can raise a request for Service Desk eAuthority using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"73","name":"SDE: SCR - Software Change Request","descriptionHtml":"<p>Please provide a clear description of the issue, improvement, or customization you are requesting. Include any relevant details or examples to help us understand your requirements effectively.</p>","callToAction":"SDE: SCR - Software Change Request","introHtml":"<p>This request type is for customers who want to suggest improvements or changes to the system's functionality or features.</p>","icon":10609,"iconUrl":"https://seaburysolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10609","groups":[4],"key":""},{"id":"72","name":"SDE: TAR - Technical Assistance Request","descriptionHtml":"<p>Please provide as much information as possible when reporting the issue, including a detailed description and any error messages encountered. If applicable, please include screen captures of error messages or unexpected behavior to help us better understand and resolve the issue promptly.</p>","callToAction":"SDE: TAR - Technical Assistance Request","introHtml":"<p>For reporting system issues, seeking technical assistance, or requesting guidance on specific functionalities of the system</p>","icon":10609,"iconUrl":"https://seaburysolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10609","groups":[4],"key":""},{"id":"75","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10600,"iconUrl":"https://seaburysolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10600","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[73,72]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ab4b968d-9be6-3df5-8cf0-13bce4d78249","appLinkName":"System Confluence","appLinkUrl":"https://seaburysolutions.atlassian.net/wiki","spaceKey":"SDE","spaceName":"Service Desk eAuthority","spaceUrl":"https://seaburysolutions.atlassian.net/wiki/spaces/SDE","isServer":false},"labels":[],"projectKey":"SDE","serviceDeskId":4,"kbLinkDomainURLs":["https://seaburysolutions.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SDE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNDY3NWFkYy0zM2VhLTQwNzAtYjIwNy0yMTA0MTYwMThhMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc4NDkzOTYsIm5iZiI6MTc0Nzg0ODE5Nn0.Gq_lBcgGC3HcIuICen0qn-uqNGCVJzBrOamyd7LPH_A","targetCollection":"upload-project-10107","endpointUrl":"https://api.media.atlassian.com","clientId":"14675adc-33ea-4070-b207-210416018a34","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://seaburysolutions.atlassian.net/wiki","kbLinkDomainURLs":["https://seaburysolutions.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=4&location=footer&xdm_e=https%3A%2F%2Fseaburysolutions.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJhNjYwMzdlZDI3NDkxM2VhZWNhNzJkYjY1ODY0MzgxOGM5YWI1M2JlZjZlZjYwYzI5MzkyYTExMDllNTRkNTM4IiwiaXNzIjoiNjQ3YWMyMzYtZTZjMi0zYjk1LTllYTMtZTQ2OThhM2ZmNjRiIiwiY29udGV4dCI6e30sImV4cCI6MTc0Nzg0OTA5NiwiaWF0IjoxNzQ3ODQ4MTk2fQ.nrp0K1Qq6d54ducgkUiumT6Y3sLMnKsaT0n_YO1Bteo\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjY0N2FjMjM2LWU2YzItM2I5NS05ZWEzLWU0Njk4YTNmZjY0YiIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjpmYWxzZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL3NlYWJ1cnlzb2x1dGlvbnMuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvc2VhYnVyeXNvbHV0aW9ucy5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJTREUiLCJpZCI6IjEwMTA3In19fSwiZXhwIjoxNzQ3ODQ5MDk2LCJpYXQiOjE3NDc4NDgxOTZ9.bQl-3W5cdahZD9B3dwdZ_V3sQgY8-RgddnRBBvZzhFg\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":false},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://seaburysolutions.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://seaburysolutions.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SDE\\\",\\\"id\\\":\\\"10107\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SDE\\\",\\\"project.id\\\":\\\"10107\\\",\\\"servicedesk.serviceDeskId\\\":\\\"4\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://seaburysolutions.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}